Do you send out patient statements and how do you follow-up on claims?

Your patient statements will be printed out and mailed for you. We process patient statements monthly and will resend unpaid statements after 30 days with a reminder for payment. After we receive the EOB, we will follow-up on any denied or rejected claims. We will follow through until the claim has been paid or a conclusive response for non–payment has been given.

And if a patient doesn’t pay?

We will send out three statements, a collection letter and make phone calls. If a patient still does not pay, we recommend that the account be turned over to a collection agency or an attorney. We will assist in the transfer and document the results.